Use Your Words

For parents of preschoolers, there comes a time – often in the evening – known as “the storm before the calm.”  It can also come about during the day if expectations of some kind are not met, or perhaps if a child is just “hangry.”  Our preferred solution was to remain calm and tell them to pause, take a breath, and “use your words.”  Once children have the words to express their feelings, they are much better equipped to match their behavior to social norms and achieve their goals.  This approach, while often called-for, is not a wise choice for use on another adult.

Emotional turmoil isn’t the only reason we fail to communicate clearly– often we forget that communication is a two-way process.  As Alan Greenspan said, “I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant.” My late father was a Professor of Speech and Drama at the University of Southern California and I listened to versions of this for most of my life.
As a STEM worker myself, I feel justified in saying that professionals like us aren’t always the best communicators.  You may be proudly multi-lingual, but knowing Python, JavaScript and C++ isn’t much help.  Unlike compilers, human brains have an amazing – and sometimes frustrating – ability to interpret words out of context.  Those words we are admonished to use are often made-up in the moment, mis-heard, or change their meaning as language evolves. <continue reading>