Emotional turmoil isn’t the only reason we fail to communicate clearly– often we forget that communication is a two-way process. As Alan Greenspan said, “I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant.” My late father was a Professor of Speech and Drama at the University of Southern California and I listened to versions of this for most of my life.
As a STEM worker myself, I feel justified in saying that professionals like us aren’t always the best communicators. You may be proudly multi-lingual, but knowing Python, JavaScript and C++ isn’t much help. Unlike compilers, human brains have an amazing – and sometimes frustrating – ability to interpret words out of context. Those words we are admonished to use are often made-up in the moment, mis-heard, or change their meaning as language evolves.
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